What is the currency used on your website?

The default currency of our website is the Canadian Dollar ($CAD)

Which payment methods do you accept?

Our website accepts Paypal, Visa, and Mastercard, Discover, American Express, Apple Pay and Google pay.

How do I contact you and what are your business hours?

Our customers representatives are ready to help with any questions or concerns you may have. You can contact us via email or contact form on our website.

Email: info@maisoncoterie.com
Contact form: Click here to access our Contact form

Our customer service hours are Monday to Friday from 9:00 am to 4:00pm EST.

What size should I purchase?

The product specific measurements can be found on each product page under the sizing guide link. This will provide you the approximate measurement of the specific product that you are viewing. All our measurements are taken with the garment laying flat on a table. This allows you to best be able to compare the measurement to a similar piece that you already own.

For instructions on how to take a flat measurement, refer to our SIZING GUIDE page by clicking here.

Note 1: If you are in between sizes, the decision to order one size up or down will depend on your preference on the fit.

Note 2: Our clothing is based on men’s sizing unless stated otherwise on the product specific page. Women may prefer to size down.

Where do you ship?

We ship worldwide from Montreal.

How much is your shipping cost and what is the transit time?

Canada: 

Standard Shipping (3-9 business days from ship date):
Over $150 CAD order: Free
Under $150 CAD order: $7 CAD

Express Shipping (1-3 business days from ship date):
All orders: $20 CAD

United States:

Standard Shipping (4-8 Business days from ship date):
Over $150 CAD order: Free
Under $150 USD order: $20 CAD

Express Shipping (2-5 Business days from ship date):
All orders: $40 CAD

Europe and United Kingdom:

Express Shipping (4-10 Business days from ship date):
All orders: $34 USD ($45 CAD)

Australia, Asia & Other:

Express Shipping (6-10 Business days from ship date):
All orders: $50 CAD

Note 1: If your order is being shipped outside of Canada, we are not responsible for any import duties, taxes or custom fees which may apply to the recipient’s country. The shipping carrier will collect these additional charges from the recipient at the time of delivery.

Note 2: The transit times are estimations provided by the shipping couriers. These times may vary during special periods of the year (E.g. Holidays).