1) How much does shipping cost?
You have 14 days from the date your order is shipped to request a prepaid return shipping label.
To start an online return, generate a label on our Return Portal to start the process.
Shipping Cost & Transit Time
|Standard Shipping (over $150 CAD)||2-4 days||FREE|
|Standard Shipping (under $149.99 CAD)||2-4 days||$7.50 CAD|
|Express Shipping||1-3 days||$20 CAD|
|Standard Shipping (over $200 CAD)||4-8 days||FREE|
|Standard Shipping (under $199.99 CAD)||4-8 days||$20 CAD|
|Express Shipping||2-5 days||$40 CAD|
NOTE 1: Delivery times are estimations provided by the shipping couriers. Times may vary during certain periods of the year (E.g. Holidays, Black Friday, Cyber Monday, and more).
NOTE 2: We ship all over the world, but if you have any questions, please contact us at firstname.lastname@example.org
2) What is your return policy?
Returns on Regular Priced Merchandise
Orders online can be returned by mail or in store. To receive a full refund, a return must be made within 14 days of the shipping date. If that date has passed, we offer store credit within 30 days of the shipping date.
Returns on Sale Merchandise
All sale items are considered final sale and cannot be returned or exchanged.
3) How do discounts and promotions work?
Discounts in the form of price reduction of an item can be seen on the product itself. For example, if an item is 10% off, that will be recognizable right away. Discounts when buying a bundle of products, is applied at checkout. For example, if there is a buy one, get one free promotion, that will be visible during the checkout portion of your shopping experience.
4) What currency are prices displayed?
Maison Coterie is a Montreal based company, so our website is in Canadian Dollars.
5) What form of payments do you accept?
We accept Visa, Mastercard, American Express, Shopify Pay and Paypal.
6) How do we get in contact?
We’d love to assist. If you didn’t find your answer here on the FAQs page, you can find additional contact methods on our contact page.
7) Can I become a Maison Coterie model?
Sure! We’re always looking for new talent and nothing makes us happier than launching new talent’s career. Send us your portfolio at email@example.com. We’ll keep it on record and review it for our upcoming shoot.